Gempass

Frequently asked questions

The essentials, briefly. If something is missing, write to us.

Still stuck?

Write to gempass.madeira@gmail.com and we will answer.

What is Gempass?

A network of restaurants, activities and stays around the island that offer perks to the people who visit them. Scan the code at any one of them and you get access to the offers across the whole network.

Do I need to install an app?

No. It runs in your phone's browser, and there are no passwords: you enter your email and sign in through a link we send you.

Does it cost anything?

Nothing. It is free for visitors. The member venues are the ones who pay for the platform.

How do I use an offer?

On the page of the venue where you scanned the code, tap «Use this offer». A six character code appears, you show it at the counter, and the staff validate it on the spot. It lasts 30 minutes, so ask for it once you are there.

Can I use offers from any venue?

You see every offer in the network, but you can only use those from venues where you scanned the code. When you get to a new place, scan its code and that venue's offers become available.

Can I use the same offer more than once?

It depends on the venue. Each one sets its own limits, and they are written on the offer before you reserve.

Why did I get an email asking how it went?

Because you scanned the code at a member venue. It is a single message, a few hours after the visit, and we are not selling you anything in it. You can object at any time.

How do I stop receiving messages?

Through the link at the bottom of every email, or in your account preferences. Each venue is handled separately: opting out of one does not affect the others.

What happens to my data?

We do not sell it and we do not share it for advertising. One venue never sees another venue's guests, and you can delete your account whenever you like, from your profile. It is all set out in the Privacy Policy.

I run a venue. How do I join?

Fill in the form on Join. It takes two minutes, and we reply once we have reviewed the application.