Terms and Conditions

1. What Gempass is

Gempass connects visitors to Madeira with member venues: restaurants, hotels, activities and shops. When you scan a venue’s QR code, we record your visit, you may receive perks, and you are invited to rate the experience.

The platform is operated by the entity responsible for the gempassmadeira.com domain. Contact: gempass.madeira@gmail.com.

2. Your account

You need an account, created with your email address. We do not use passwords: you sign in through a link sent by email, valid once. If you receive a link you did not request, ignore it, because without it nobody gets in.

You agree to use an email address that belongs to you and not to let anyone else use your account. You can delete it at any time, in your profile, without asking anyone.

3. What the platform does and does not do

The commercial relationship is between you and the venue. Gempass does not sell food, accommodation or activities: it provides the tool the venue uses to record you as a visitor, give you perks and ask your opinion.

• Offers belong to the venue, which defines, honours and limits them. The conditions shown when you reserve are the ones that apply.
• The quality of the service is the venue’s responsibility. If something goes wrong, the complaint is addressed to them, though you can use the private comment form to pass it on.
• We do not guarantee permanent availability of the platform. There may be interruptions for maintenance or beyond our control.

4. Offers and codes

Offers from across the network are visible to any account holder. Reserving one, however, is only possible at venues where the user has a recorded visit, meaning where they have scanned the QR code.

When you reserve an offer you get a code valid for a limited time, which you must show at the venue. After that the code expires and the offer becomes available again, unless stated otherwise.

Each offer may have limits: total uses, uses per person, or a validity period. They are set by the venue and shown before you reserve.

You may not resell, transfer or publish offer codes, nor try to obtain more uses than allowed.

5. Ratings

After a visit you may receive one message asking how it went.

If your rating is 4 or 5 stars, we invite you to leave it on the venue’s public review page as well. If it is 1 to 3, we show you a form so you can tell the venue directly what went wrong.

The rating you give us is always recorded and passed to the venue, and counts towards the average it sees. Nothing stops you publishing your opinion directly on the venue’s public page, through your own search engine, with or without this platform.

When you write, you undertake that the content is truthful, relates to a visit you made, and is not offensive, defamatory or unlawful.

6. Communications

While you have an account you will receive the messages needed to run the service: sign-in links, confirmations, and the review request after a visit.

You only receive commercial communications from venues if you allow them, and that permission is given to each venue separately. You can withdraw it at any time, in your profile or through the link at the bottom of each message.

7. Misuse

You may not use the platform to record visits you did not make, obtain perks you are not entitled to, access other people’s data or disrupt the service. We may suspend or delete an account that does, telling you the decision and the reason by email.

8. Personal data

How we handle your data is described in the Privacy Policy, which forms an integral part of these terms.

9. Liability

The platform is provided as it stands. To the extent permitted by law, we are not liable for indirect damages, nor for losses arising from the relationship between you and a member venue. Nothing in these terms limits the rights the law gives you as a consumer.

10. Changes

We may change these terms. If the change is significant, we will tell you by email at least 15 days in advance. If you disagree, you can delete your account before the change takes effect.

11. Governing law

Portuguese law applies. For consumer disputes you may use an alternative dispute resolution body, and the European online dispute resolution platform is available at ec.europa.eu/consumers/odr.